DIstance Sales Contract

ARTICLE 1 - THE PARTIES

1.1. THE SELLER (TUVA)
Title: TUVA REKLAM AJANS MIMARLIK DEKORASYON INSAAT VE TICARET LIMITED SIRKETI
Address: HALIL RIFAT PASA MAH. YUZER HAVUZ SK. PERPA TIC MER A BLOK NO: 1 IC KAPI NO: 329 SISLI / ISTANBUL, TURKEY
Phone: +90 212 220 96 31
E-mail: [email protected]

1.2. THE BUYER
Name/Surname/Title: {{InvoiceAddress.Name}}
Address: {{InvoiceAddress.Address}}
Phone: {{InvoiceAddress.Gsm}}
E-mail: {{MemberEMail}}

ARTICLE 2 - SUBJECT AND SCOPE

The subject of this contract is to determine the rights and obligations of the parties in accordance with the Turkish Consumer Protection Law No. 6502 and relevant international distance selling regulations, regarding the sale and delivery of the exclusive design products ordered by the BUYER electronically via the SELLER’s website, {{CompanyInfo.Name}}.

ARTICLE 3 - PRODUCT DETAILS

Order Date: {{OrderDate}}

Payment Method: {{PaymentType}}
Delivery Address: {{ShipmentAddress.Address}}
Total Amount Collected: {{TotalAmount}}

ARTICLE 4 - DELIVERY, ACCEPTANCE, AND INTERNATIONAL CUSTOMS

4.1. Excellence & Inspection: Each piece belonging to the TUVA collection undergoes a rigorous quality control process prior to dispatch and is handed over to the carrier flawlessly intact.

4.2. Liability Upon Delivery: The BUYER is obligated to inspect the packaging and the product in the presence of the courier/freight representative upon delivery. Products with dented, broken, torn, or visibly damaged packaging must absolutely be refused, and a "Damage Assessment Report" (Hasar Tespit Tutanağı) must be requested from the courier. If a product is accepted without this report, it is irrevocably deemed that the SELLER delivered the product flawlessly and completely. Subsequent damage/defect notifications and return requests will strictly be denied.

4.3. International Customs, Duties & Taxes: For cross-border deliveries, the BUYER is solely responsible for any customs duties, import taxes, tariffs, or local clearance fees imposed by the destination country. The SELLER cannot be held legally or financially liable for delays, confiscations, or additional costs incurred during the customs clearance process.

ARTICLE 5 - RIGHT OF WITHDRAWAL AND STRICT RETURN CONDITIONS

For standard (non-personalized) production items, the BUYER has the right of withdrawal within 14 (fourteen) days from the delivery date. However, to maintain the high quality and hygiene standards our brand offers, the exercise of this right is subject to the following strict conditions:

* The product must be absolutely unused, unblemished, unworn, and its resaleability must not be compromised in the slightest.
* Furniture, lighting, and decorative items that have been assembled or installed fall into the "second-hand" category due to their nature and suffer significant value loss; therefore, returns for such items are strictly prohibited.
* All original packaging, tags, certificates, and complimentary gifts (if any) must be returned complete and undamaged.
* International Return Costs: For international returns, all shipping costs, return customs duties, and associated clearance fees are the sole financial responsibility of the BUYER. Cash-on-delivery returns sent via unauthorized carriers will be rejected.

ARTICLE 6 - EXEMPTIONS FROM THE RIGHT OF WITHDRAWAL (BESPOKE & PERSONALIZED ITEMS)

Within the scope of TUVA's unique design philosophy, all products manufactured according to the BUYER's special requests or spatial requirements—such as custom sizing, non-standard color/fabric/material alterations, or completely bespoke creations—are classified as "Personalized Production."

Pursuant to the Law No. 6502 and international trade practices, THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED for goods prepared in line with the consumer's specific wishes or personal needs. The cancellation, return, or exchange of orders in this category is legally and materially impossible.

ARTICLE 7 - GOVERNING LAW AND JURISDICTION

This contract shall be governed by and construed in accordance with the Laws of the Republic of Turkey. In the implementation of this contract, the Consumer Arbitration Committees and the Consumer Courts in Istanbul, Turkey shall have exclusive jurisdiction over any disputes up to the value declared by the Ministry of Customs and Trade.

By confirming the order electronically, the BUYER declares that they have read, understood, and accepted in advance all the binding provisions, strict return conditions, and the absence of the right of withdrawal for personalized products stipulated in this contract.