Flawless Aesthetics, Backed by TUVA Guarantee
You have the privilege to return or exchange your standard signature acrylic furniture designs, acquired from the unique world of TUVA Collection, within 14 days of delivery. In order for these creations of luxury and transparency to be approved for a return or exchange, it is essential that their form remains completely unaltered, unused, and that they are returned to our atelier in their original premium packaging.
On Bespoke Creations: Your custom-sized (haute couture) orders, completely recreated by master hands with millimetric precision to match the aura of your living space and your personal taste, are unique works of art belonging solely to you. We elegantly remind you that these bespoke plexiglass designs, which cannot be separated from their own story, are inherently exempt from return and exchange rituals.
The logistics of our luxury acrylic and plexiglass decor, which require superior craftsmanship and extreme precision, demand immense care. To maintain exclusive transport standards and ensure flawless quality control processes, the freight investments (return shipping costs) for return and exchange operations are covered by our guests. Once you submit your request, you can securely send your piece to our corporate title using the exclusive return code assigned to you.
When your designs arrive at our atelier, they are inspected with microscopic precision by our quality experts. The approval process for pieces that meet the acceptance conditions is completed within 5 business days. In accordance with our corporate financial procedures, your approved refund amount will be reflected on your original payment method in the first week of the month following the transaction. The time it takes for the transaction to reflect on your statement may vary according to your bank's elite service standards.
Making you feel exclusive at every moment of your TUVA Collection experience is indispensable to us. For style consultancy, logistics processes, and all your support requests, you can contact our dedicated client advisors at any time via [email protected].
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